Ensure Operational Success
Application Support
Application support includes daily support of enterprise applications with updates, connectivity, and configuration, as well as auditing of application use for resource planning, user access and privilege management, and ensuring security across the application user base.
We also ensure that development, implementation, and ongoing functionality continues to meet those needs through support and training. Enforcing data standards, and working directly with application vendors for support are other critical services.
Cloud Application Support
Our cloud application support services include, but are not limited to, the following:
- Manage inventory of software licenses and usage
- Provide mission-critical software and system training for end-users as requested, including basic Office software training
- Manage Core Application enhancements and upgrades
- Query available application system configuration audit trails
- Management of auditing privileges
- Assist with maintaining and enforcing data standards
On-Premises Application Support
Our on-site application support services include, but are not limited to, the following:
- Application installation process management
- Manage inventory of software licenses and usage
- Provide mission-critical software and system training for end-users as requested, including basic Microsoft Office software training
- Proactive prevention of issues that lead to downtime through expertly executed software patching and maintenance program
- Annual review of end-user application system access privileges with client business units
- Assist with maintaining and enforcing data standards